SAVE 10% on ALL Orders. Use Coupon Code THANKYOU - Offer Expires Soon!

Shipping

Free Shipping

Helios Packs now offers Free Shipping for orders in the Continental United States (CONUS).  

Our customer's Outside the Continental United States (OCONUS - AK, HI, and USA Territories) and Canada will be provided discounted options for shipping.

Order Processing

Products are assembled to order and are packed on a daily basis (Monday through Friday). Most orders placed before 10:00 Noon CST will ship the same business day unless otherwise noted. No orders will be processed on weekends or the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

In the case of a holiday, orders will ship next business day.

COVID-19 Shipping Notice

Due to the current COVID-19 Pandemic, there may be additional delays in fulfillment and shipping. We will contact you in the event your order is impacted and if you are unsatisfied with the expected time-frame, we will refund your order.

Shipping Restrictions

Helios Packs offers shipping within the Continental United States (CONUS) only for products with a Helios Bank, Lithium-Ion Battery.  This includes the Helios Alpha Pack with Helios Bank and stand alone Helios Bank.  We will use USPS Priority Mail based upon latest shipping requirements, which will likely be via ground transportation per the Carriers discretion.

The Helios Alpha Pack does not include a power bank and is not bound by the above restriction.

For information on personal air travel and lithium battery policy, click here.

Shipping Methods & Estimated Transit Times

Please Note: some courier services do not include Saturday delivery. All transit estimates are based on business days. Transit times below are subject to weather and service delays by the individual courier.

Shipments within the Continental U.S. (CONUS)

Typical shipping durations by region:

  • East Coast
    • 3-6 Business Days
  • South/MidWest
    • 2-5 Business Days
  • West Coast
    • 3-6 Business Days

    Customers in these regions are eligible for free shipments, via USPS Priority mail, of all Helios Packs products with our without Lithium-Ion batteries:

    Note, for shipments with Lithium-Ion batteries, USPS at their discretion may choose ground transport vs air cargo.  This, plus unprecedented delays due to the pandemic, USPS shipping durations in 2020 and 2021 have inconsistently extended the typical durations above.

    A tracking number will be provided with your Order, and you may visit our Support Page or contact our team directly at support@heliospacks.com for additional information.

    Shipments to Canada and Outside Continental U.S. (OCONUS - AK, HI, and USA Territories)

    Available for all products without Lithium-Ion batteries:

    Customers in these regions are eligible for discounted shipments and will be provided Carrier options at checkout. 

    A tracking number will be provided with your Order, and you may visit our Support Page or contact our team directly at support@heliospacks.com for additional information.

    Other International Shipments

    Temporarily Unavailable

    For additional information, please visit our Support Page or contact our team directly at support@heliospacks.com