Shipping

Order Processing

Products are assembled to order and are packed on a daily basis (Monday through Friday). Most orders placed before 10:00 Noon CST will ship the same business day unless otherwise noted. No orders will be processed on weekends or the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

In the case of a holiday, orders will ship next business day.

COVID-19 Shipping Notice

Due to the current COVID-19 Pandemic, there may be additional delays in fulfillment and shipping. We will contact you in the event your order is impacted and if you are unsatisfied with the expected time-frame, we will refund your order.

Shipping Restrictions

Helios Packs offers shipping within the United States (Continental US + AK and HI) and will use USPS Priority Mail based upon latest shipping requirements.

Battery Air Shipment Restriction: Air shipments of 6 or more lithium batteries are restricted from online ordering. For assistance with a battery shipment, please contact support@heliospacks.com

For information on personal air travel and lithium battery policy, click here.

Shipping Methods & Estimated Transit Times

Please Note: some courier services do not include Saturday delivery. All transit estimates are based on business days. Transit times below are subject to weather and service delays by the individual courier.

Shipments within the continental U.S.

  • East Coast
    • 3-6 Business Days
  • South/MidWest
    • 2-5 Business Days
  • West Coast
    • 3-6 Business Days
  • Alaska and Hawaii
    • 5-10 Business Days

A tracking number will be provided with your Order, and you may visit our Support Page or contact our team directly at support@heliospacks.com for additional information.

Shipments to Canada and Mexico

Temporarily Unavailable

International Shipments

Temporarily Unavailable

For additional information, please visit our Support Page or contact our team directly at support@heliospacks.com