Privacy Policy

Orders:

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Types of order-related communications that require use of personal information include our order confirmation email to confirm the placement, and summarize the contents of your order and shipping confirmation email to notify you when your order ships.

Contest Entries:

If you enter a promotion or contest on our site, we require that you provide certain personally identifiable information, including but not limited to your name, address, upcoming trips, computer and other electronics specifications. This information is necessary to process your Application and/or Complete Entry, contact you in response to your contest participation, and to improve the Helios Packs customer experience. Types of promotion or contest related communications include Complete Entry Confirmation emails confirming your participation in a given promotion or contest, Thank You Emails thanking you for participation in a given promotion or contest, Congratulations Emails advising you that you may have won or advanced to a new stage of a promotion or contest, and Invitations to future contests and events.

Use of Information:

The website uses both non-personally-identifiable information and personal information to improve the overall Helios Packs consumer website experience, provide relevant and targeted content to website Visitors, Customers, and opt-in Subscribers, and to provide paying Customers with efficient communications related to their Helios Packs order. Our websites use non-personally-identifiable information to more efficiently inform the general public about Helios Packs products, services and community activities, and to improve performance of our websites & business services. Our websites use personal information to facilitate communications between Helios Packs and interested parties, or to enable the purchase and fulfillment of Helios Packs products and services.

Email or Mobile Text Communications:

Helios Packs will use your name and email address or mobile number so that we can contact you via email or mobile text communications under certain circumstances.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 5 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

Orders:

If you place an order on heliospacks.com, we will use your name and email address or mobile text to send you an order confirmation email and a shipping confirmation email.

Special Offers and Updates:

If you sign up for our email-newsletter, we will occasionally send you information on products, services, special promotions, and contests. You can sign up to receive these emails from us on our website and/or our order submission page. Out of respect for your privacy, we present the option NOT to receive these types of communications. Please see the "Choice and Opt-out."

Newsletters:

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section.

Customer Service:

Based upon the personally identifiable information you provide us at the time of purchase, we will send you a confirmation email or mobile text to verify your order. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, mobile text or telephone, in accordance with your wishes.

Choice and Opt-out:

Upon newsletter subscription and order placement, we provide you the option to NOT receive Newsletters & Special Promotions and Updates emails from Helios Packs. We provide you the opportunity to opt-out of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form by leaving the "Please send me email updates" checkbox blank. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at support@heliospacks.com. You will be notified when your personally identifiable information is collected by any third party that is not our service provider, so you can make an informed choice as to whether or not to share your information with that party. If you do not wish to have your personally identifiable information shared and want to opt-out from receiving further communications from any third party that is not our agent or service provider, please contact that 3rd party directly.

Special Offers and Updates:

We will occasionally send you information on products, services, special promotions, and contests. You can sign up to receive these emails from us on our registration page and/or our order submission page. Out of respect for your privacy, we present the option NOT to receive these types of communications. Please see the "Choice and Opt-out."

Non-Personally-Identifiable User Information:

For each visitor to our websites, we collect non-personally-identifiable information including IP address, profile information, aggregate user data, preferences, technical session information, browser type. This data is used to manage the website, track website usage, provide context for referring traffic sources, and improve overall website performance. This non-personally-identifiable information may be shared with third-parties to provide more relevant services and advertisements to members. User IP addresses are recorded for security and monitoring purposes. If you arrived at our website via a link from another webpage, we may receive aggregate or otherwise anonymous statistical information about your visit to our site. We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, and to improve the content of our website to better match the interests of our website users.

Use of Cookies:

Helios Packs uses cookies to store visitors’ preferences and to record session information, such as shopping cart items, for purposes including ensuring that visitors are not repeatedly offered the same advertisements and to customize newsletter, advertising, and Web page content based on browser type and user profile information. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set - each browser is different, so check the Help menu of your browser to learn how to change your cookie preferences. You must, however, enable cookies from Helios Packs in order to use most functions on the site. Please note that Helios Packs allows 3rd party advertisers that are presenting advertisements on some of our pages to set and access their cookies on your computer. Advertisers’ use of cookies is subject to their own privacy policies, not the Helios Packs Privacy Policy.

Web Beacons:

One or more of our third party advertising partners employ a software technology called Web Beacons, that help us better manage content on our site by informing us what content is effective. Web Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.