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Helios Alpha Pack Technical Support

The Helios Alpha Pack

Product Information

 Helios Alpha Pack Features:

 Helios Alpha Pack Specifications:

      • 5.3W Solar Panel
      • External USB Port
      • 600D Nylon Water Resistant Construction
      • 20L Storage
      • Padded 15" Laptop or Tablet Sleeve
      • Anti-Theft Pocket 
      • Colors: Black, Gray, and Blue

Technical Support

How do I connect my Helios Bank to my Helios Alpha Pack?

Your Helios Alpha Pack with Helios Bank will arrive with the Helios Bank in its packaging due to shipping requirements.  Using the below illustration for guidance, follow these easy steps to ready your Helios Pack solar charging system:
      1. Remove the Helios Bank and its USB cable from its box.
      2. Open your Helios Alpha Pack secondary pocket for access to the Solar Panel and disconnect the External USB connector cable from the solar panel.
      3. Connect the Helios Bank USB cable mini-USB connector to the Helios Bank "IN" mini-USB port.
      4. Connect the Helios Bank USB cable USB connector to the Helios Alpha Pack Solar Panel.
      5. Reconnect the External USB connector cable to the Helios Bank "OUT" USB port.
      6. Press the Helios Bank power button, you should see the LED turn on if charged and powered on.

How do I connect my Power Bank to my Helios Alpha Pack?

If you have purchased a Helios Alpha Pack without a Helios Bank you may follow the same instructions above for integrating your power bank with your Helios Alpha Pack. Your 3rd-party power bank should have the following specifications for compatibility and best performance with the Helios Alpha Pack solar panel:
  1. Required - USB charging cable (this will connect to the solar panel and to the input port of your power bank)
  2. Required - USB output port for charging your devices (this will connect to the external USB port in the Helios Alpha Pack, providing convenient access to device charging while on the go)
  3. Optional - Pass-through charging feature.  This allows the power bank to charge your devices while being charged by the Helios Pack solar panel.  If your power bank does not have this feature, it will stop charging your devices when it detects it is being charged by the solar panel.  If your power bank does not have this feature, you will need to disconnect it from the solar panel before using it to charge your devices.

How do I charge my device?

Without a Helios Bank or a 3rd-party power bank, the Helios Alpha Pack, will charge your devices when its Solar Panel is powered by the Sun.  Connect your device to the Helios Alpha Pack external USB port and let the Sun do the rest!
If your Helios Alpha is set up with an integrated Helios Bank (see above), connect your device to the Helios Alpha Pack external USB port with your device's USB cable.  The device will begin to charge if the Helios Alpha Pack Solar Panel is outside and aimed at the Sun or if the Helios Bank is charged.
If your Helios Alpha is set up with an 3rd-Party power bank (see above), connect your device to the Helios Alpha Pack external USB port with your device's USB cable.  If your power bank has the pass-through charging feature, the device will begin to charge if the Helios Alpha Pack Solar Panel is outside and aimed at the Sun or if your 3rd-party power bank is charged.  Without the pass-through charging capability, you will need to disconnect your power bank from the solar panel to charge your devices while the Solar Panel is in powered by the Sun.

My device still won't charge?

If your Helios Alpha Pack Solar Panel is not outside and aimed at the Sun, you are dependent upon a charged Helios Bank or 3rd-party power bank to charge your device.  If you are using a 3rd-party power bank, please review the manufacturer's documentation to troubleshoot.  If you have a Helios Bank, please see below:

Verify the Helios Bank's charge level. Press the Helios Bank Power Button and check the LED on the front of the battery pack - if the LEDs are lit then the battery is charged.

Turn on USB Port

Tapping the Helios Bank's power button is necessary to activate the USB output of the Helios Bank.

Try Multiple Cables

Check all cable connections.

Try a different charging cable from your device to the external USB port of the Helios Pack. If you do not have another cable, validate that your cable is not faulty by charging from any USB port to see if the device is charging.

Don't Trust Charge Indicators

Even if the device doesn't indicate that it is charging, it might be. Try leaving your device plugged into the Helios Bank for 10-15 minutes and recheck the power level. Some devices recognize that the Helios Bank is not their normal chargers, but will still charge from them anyway. Some devices will only charge when powered off.

My Helios Bank will not power on?

If you are unable to use the Helios Alpha Pack's Solar charger, you may charge your Helios Bank from any USB port or power supply.  This is a good option upon initial delivery.  See the below illustration.